Maintenance
Procedures
Dispatch
There no charge for dispatch when our Processor can click to assign the work orders to a handyman or contractor without the involving the Maintenance Coordinator. The majority of work orders are processed this quickly.
For everything else, our Maintenance Coordinator must get involved and we bill by the hour for their time.
Material & Markup
Handyman
Subcontractors
Some bill by the hour.
Others bill flat amounts for service calls + parts & labor.
A markup is added to all invoices completed by subcontractors.
Maintenance Coordinator
Hours & Rates
Mon-Fri, 8am-5pm = $120/hour
​After hours & Holidays = $240/hour
This is very rare and generally associated with an emergency.
Billed by the minute with no round up.
There is a $50 charge for the Service Call if driving is involved.
Billable Hours
All time spend by the Maintenance Coordinator is billable, including but not limited to bids, approvals, inspection, research, planning, dispatch, project management, driving, ordering, purchasing, delivery, quality control, bill review, work order review, phone calls, emails, calls & meetings with tenants, owners, contractors, adjusters, inspectors, appraisers, attorneys, etc. for anything related to maintenance is billable.
Maintenance Limit
To reduce the time expense billed to your property for Maintenance Coordination, we automatically authorize maintenance expenses up to the $500 without having our Maintenance Coordinator call you for approval.
Our Maintenance Coordinator will call for authorization if the expense is expected to exceed these limits. Standard billing rates apply.
Emergency
These limits do not apply to emergencies but we will still try to reach you.
We have the authority but not the obligation to take immediate action on a case-by-case basis.