During Move-In

Turn on utilities the day before your lease begins, even if you Move-In isn't scheduled that day.

Our Coordinator is not allowed to do a Move-In if the utilities have not been scheduled to be turn on.

If the utility company requires a copy of your lease, you can download a PDF in in Appfolio. Click PROPERTY DETAILS tab. Then in the Leases section, click DOWNLOAD PDF.

If you forget to activate before your lease begins, it's not a big deal. When our bookkeeper receives utility bills, they prorate the bill between the new/old tenants or between the new tenant/landlord based upon the lease term. This makes it fair for everyone and removes some of the coordination and pressure. A $20 Billing Fee is charged for each bill charged to your account.

Pilot Lights

For safety reasons:

• Tenants are responsible for calling the gas company have them light pilot lights.

• They do a quick safety check before lighting. Tenant is responsible for notifying Manager if the gas company finds a safety issue.

WARNING - Do not turn off utilities until the day after the lease expires

LEASE VIOLATION

• $100 Lease Violation Fee +​

• Cost of the utilities +

• $20 Billing Fee is per bill.

PROPERTY DAMAGE

Bad things happen when utilities are off:

• FREEZER DEFROST: Melting ice leaks onto the floor. This can ruin hardwood and Pergo in just a few hours. The repairs can cost thousands.

• FREEZING PIPES: Without heat in the winter, pipes will freeze and burst. This can flood the home and ruin cabinets, flooring, etc. Repairs can be $10k to $30k. We've seen it happen.

• HUMIDITY: The AC is a dehumidifier. Without the AC, mold will start growing in just a few days. This is called a "Humidity Bloom", a sudden growth of mold within a living space due to the elevation of indoor relative humidity at or above 60 percent relative humidity for a period of time greater than 72 hours. It doesn't just grown on the surfaces. At this level, moisture enters the building products like drywall & cabinets. The only cure is to remove & replace.

You will be responsible for the cost to repair all damage associated with the lack of utilities.