Request Form Library Why Use Forms? Request forms help us serve you faster and more accurately. By gathering the right details upfront, we can route your request to the correct team and reduce delays caused by back-and-forth communication. It keeps things organized, efficient, and ensures nothing falls through the cracks—so your issue gets resolved as quickly as possible. Application (Group) Application (Property Change) Application (Ungroup) Dog Supplemental Employment Supplemental Future Lease Start Date Request Prohibited Dog Breed Certification

Leasing Process Step-by-Step Process STEP 1 - Be a kind human Our team with treat you with kindness and respect. We expect the same in return. STEP 2 - Create your password for our website Click the link in your email to create your password for this website, so you can see the private tenant pages. STEP 3 - Learn our Procedures Understanding our approach is essential everyone's happiness. We have established procedures to ensure fairness, efficiency, and consistency. These procedures are accessible online for clarity and transparency. We adhere to these procedures without exception. Read all pages under the TENANTS tab on this website. STEP 4 - Home Availability Confirm the desired home is available. Refresh the vacancies page to see the most current info. STEP 5 - Confirm you are ready Confirm you are ready to rent the home when the home is available: If the home is vacant, you must begin paying rent now to reserve the home. We cannot reserve a home without collecting rent. If the home is occupied, you must begin paying rent when the home becomes available. STEP 6 - Tour the Property If you haven't already, tour the property. We require all applicants tour the home before requesting a lease. Out of the area applicants can call for a video showing. STEP 7 - Request a Lease Click here: Request a Lease Please note that homes are reserved for the first applicant to sign & pay. If you don't sign by the end of the next day, the home will be offered to the next applicant. STEP 8 - Sign & Pay Each tenant must sign the lease Pay the deposit by the end of the next day. Pay rent: If vacant, Rent starts 2 days after the lease is emailed. If occupied or under repair, rent starts on the "Available Date" on our vacancies page (unless there are delays). Once you complete this Process, we'll email a link to the Move-In Process

Transfer Homes Procedures STEP 1 - Get approved Every tenant is automatically eligible unless you: Have not kept up with the Maintenance Checklist. Have not repaired things you've damaged. Have a current balance due. Have ever had an eviction started. Will have an increase in rent of $100 after you transfer. In this case, you will need to submit a new application and requalify. STEP 2 - Choose a new home Rent starts at the new home when the home is first available. If vacant, that's immediate. If occupied, that's when it goes vacant. Choosing an occupied home to reduce the time when you have to pay for two homes at the same time. Search our Vacancies page STEP 3 - Submit a Transfer Request Click tell us which property you want to transfer to. Request Form STEP 4 - Pay the transfer fee Sign into appfolio to pay the $500 Transfer Fee STEP 5 - Tour the property If the home is vacant, you must tour the property using the Rently lockbox on the front door: Tour Vacancies If the home is occupied, once you are approved to transfer and you pay the transfer fee, we will text you a link to schedule a private tour. STEP 6 - Lease Processing Call Once you have completed all of the above steps, it's time to request a Lease Processing Call. If you request a call before completing any of the above steps, your call will be canceled. If you're not ready to sign & pay, what until you have the money. Each applicant must be on the call by conference or speaker phone. The call will take 1 to 1.5 hours. In the call, we will answer all your questions and teach you how to use appfolio & our website. At the end of the call, we'll email a link to sign the lease & pay. Once you pay, the property is reserved for you. STEP 7 - Move-In Complete a full Move-In at the new property Paying For Two Properties If you decide to transfer to another property, you might have to pay for two properties at the same time. During this process, check the balance on both properties in appfolio to avoid Late & Evictions procedures. STEP 8 - Move-Out Complete a full Move-Out at the old property. FAQ Can we transfer to another property that you manage before my lease is up? Yes! Tenants with good rent payment history can rent another home. Is there a cost to transfer? There's a $500 Transfer Fee. Are new applications required? No. What are the income requirements? If the rent at the new home is not more than $100 greater than you are paying now, then you do not need to re-qualify. If the rent is more than $100 higher at the new home, you must upload proof of income to qualify. How does the timing work? Choose any of our available properties and submit a Transfer Request form. Do I sign a new lease? Yes. You'll need to sign a new lease on the new home. When do I start paying at the new home? Rent, utilities, lawn service, etc. starts when the home becomes available. When do I stop paying at the old home? You're responsible for Rent, utilities, lawn service, etc. until a replacement tenant begins paying rent, or the date your old lease expires, whichever is sooner. How long will it take to secure a replacement tenant? We never know. It can take days, weeks, or months. Historically, we find a replacement tenant with little to no vacancy but there's no guarantee. How much notice is required? There's no time requirement because you will pay for both properties until the replacement tenant takes over, or your lease expires. Are there special rules for the replacement tenant? No. The qualifications under the applicants tab apply. What happens if the home sits vacant for a long time? You keep paying rent. If you fail to pay, evictions/judgements proceedings will commence. Will the rent be the same? The property owner reserves the right to determine the current market rent. Market Rent can be different than the amount you are paying. IMPORTANT: It can never be less than the rent amount in your lease, unless you are willing to pay the difference in full for the remainder of the lease term. What is the length of the Lease for the replacement Tenant? Typically, one year but the term may need to be shorter or longer than 12 months to keep the lease expiration dates during a favorable time of the year. Can I find a replacement tenant? Definitely. If you find someone who's interested, have them apply on our vacancies page just like anyone else. This sounds complicated, can't we just trade the keys? No. Most likely the owner of new & old properties are not the same so we must do a complete move-out and a complete move-in. How do I request the transfer? Submit a Request Form Pay the $500 transfer Fee Submit a Mid-Lease Move-Out Sign Lease on new home

1099 & Cashflow Statement How to read the 1099 & Cashflow Statements How is my 1099 income calculated?
 The total income reported for each of your rental properties will be the GROSS rent & other owner operating income collected for the year + the net change in prepaid rent funds held from the year prior. Gross Income: "Gross" income indicates total income collected before adjusting for expenses. This will be higher than the amount paid out to you during the year. To see the total amount paid out to your bank account, please refer to the "Owner Distribution/Draw" line under the "other items" section of the cash flow statement. 
 Total Operating Income: Rent (Including Pet Rent) + reimbursements to owner paid by tenant (which can be found itemized under the section of your cash flow statement titled " OTHER OWNER OPERATING INCOME [Paid by TENANT/OTHER]."
 Prepaid Rent: Rent paid by tenants in advance of the due date is not applied to the charge and paid out to the property owner until the corresponding rent charge becomes due. You can find your prepaid rent total under the “other items” section at the bottom of your cash flow statement, labeled “PREPAID TENANT FUNDS (held until charges due)." A positive prepaid rent amount on your statement increases the total reported income for the year and typically results from rent payments made at the end of December for January rent. That income is not reported again in the following year, when it will show as a negative prepaid rent amount (reduction to reported income).

Utilities The Villages FL Contacts City of Leesburg leesburgflorida.gov 352.728.9800 Duke Energy www.duke-energy.com 800.228.8485 TECO Peoples Gas https://www.peoplesgas.com/ 352.622.0111 SECO Energy https://secoenergy.smarthub.coop/ui/#/login 352.793.3801 U.S. Water Service Corp 888.228.2134

Background Check Questions Background Check Questions We are not authorized to discuss the info on your credit report or background check. If you have questions, please contact the applicable law enforcement agency or the credit bureau. Appfolio Consumer Relations www.appfolio.com/consumer (866) 359-3630 Experian Consumer Assistance (800) 493-1058

Property Management Inspections Explained Property Maintenance Inspection helps identify issues before they become problems. We look for maintenance issues and tenant issues like criminal activity, smoking indoors, ghost tenants, and other lease violations. There's no guarantee we'll catch everything because some issues don't surface until it's too late, but these inspections have saved us tens of thousands on our own portfolio. Inspections per calendar year Bronze: 0 Silver: 1 Gold: 2 Platinum: 4

Maintenance Procedures Dispatch There no charge for dispatch when our Processor can click to assign the work orders to a handyman or contractor without the involving the Maintenance Coordinator. The majority of work orders are processed this quickly. For everything else, our Maintenance Coordinator must get involved and we bill by the hour for their time. Material & Markup Read the details Handyman Read the details Subcontractors Some bill by the hour. Others bill flat amounts for service calls + parts & labor. A markup is added to all invoices completed by subcontractors. Maintenance Coordinator Hours & Rates Mon-Fri, 8am-5pm = $120/hour After hours & Holidays = $240/hour This is very rare and generally associated with an emergency. Billed by the minute with no round up. There is a $50 charge for the Service Call if driving is involved. Billable Hours All time spend by the Maintenance Coordinator is billable, including but not limited to bids, approvals, inspection, research, planning, dispatch, project management, driving, ordering, purchasing, delivery, quality control, bill review, work order review, phone calls, emails, calls & meetings with tenants, owners, contractors, adjusters, inspectors, appraisers, attorneys, etc. for anything related to maintenance is billable. Maintenance Limit To reduce the time expense billed to your property for Maintenance Coordination, we automatically authorize maintenance expenses up to the $500 without having our Maintenance Coordinator call you for approval. Our Maintenance Coordinator will call for authorization if the expense is expected to exceed these limits. Standard billing rates apply. Emergency These limits do not apply to emergencies but we will still try to reach you. We have the authority but not the obligation to take immediate action on a case-by-case basis.

Late & Evictions Procedures Due Date: 1st of the month Rent is due for all tenants on the 1st of the month regardless of when the lease begins. Grace Period There is a 5 day grace period before late fees are charged. A 10% late fee is assessed on all unpaid balances as of midnight on the 5th of the month. Late fees are non-refundable and cannot be waived under any circumstances. Eviction Process Started: 10th at midnight The Eviction/Judgment Process is initiated by the system at midnight on the 10th of each month. A $300 processing fee is charged to the tenant, applicable to all tenants regardless of whether they have vacated the property or are in the process of moving out. This process may involve seeking possession of the property, obtaining a financial judgment, or both. For example, if a tenant abandons the property, the lawsuit may focus on securing a financial judgment to facilitate wage garnishment. The process and associated fees are consistent across all scenarios. Eviction Attorney is engaged: 14th If unpaid by the 13th at midnight, the system forwards the case to the Eviction Attorney. A retainer fee for the Attorney is billed to your account. This is not the total cost of the attorney. This is just the fee to file the paperwork. The more work they do, the more it costs. Initial retainer amounts: $500 Eviction Court If the balance is not paid by the court date, the eviction will be granted. We have never lost a case. If the balance is paid in full, the case will be "non-suited" which means dismissed and you will not be required to vacate the property. Please note that the eviction will still show on your background check. Paying within 10 days of court Payments made within 10 days of court must be paid in cash. That is because it takes around 7 days for checks, debits & credit card transactions to clear the bank & we need guaranteed funds to stop an eviction. Contesting the amount due When contesting the amount due, the judge will typically award us possession of the property, and we will return to discuss the balance due in a later court date. IMPORTANT: You will still be required to vacate within 10 days. Failing to vacate: If you have not vacated within 10 days of the judgement for possession, we will return with the sheriff. They will physically remove you and from the property. Any personal belongings that remaining will be relocated to the front lawn, where they will remain for 72 hours before being hauled off to the dumps. Camera installation Cameras are installed at every property once we take possession. Eviction Trial If you contested the financial portion of this process, a $500 Processing Fee will be billed to you account to cover the cost to prepare and appear at the trial. Wage garnishments Once we have the judgement, we will contact your employer to have your wages garnished. Your employer is required by law to deduct money from your paycheck to make payments on the judgement.

Mid-Lease Move-Out Step-by-Step Process This mid-lease move out process is the same as a standard Move-Out at the end of the lease, with the following exceptions: Mid-Lease Move-Out Fee If you request to move out before the end of your lease, a Mid-Lease Move-Out Fee will apply to cover the costs of finding a replacement tenant. This fee will be billed to your account at the time you submit the Mid-Lease Move-Out request. You can sign into AppFolio to pay the fee. Please note that this fee cannot be deducted from your security deposit. Fee Structure: During the first lease term: The fee will be one month’s total charges (including rent, pet rent, fees, etc.). For second and subsequent lease terms: The fee will be $500. Marketing Pics & Video We update the photos and video of the home once it is vacant. In the meantime, we will post the previous listing’s photos and video for the current vacancy. If you believe these photos do not accurately reflect the current condition, you can upload updated new photos using the form below. Before submitting new photos, please review the current listing on our vacancies page to see what is already posted. https://forms.wix.com/f/7236129922693989169 Showings Submit this form if you would like to do showings before you move-out: https://forms.wix.com/r/7236897659510850292 Rent Rent will continue until either a replacement tenant begins to pay, or the end of the lease term. This does not terminate your lease. The Vacancy Inspection The Move-Out Inspection step is replaced with a Vacancy Inspection. We will not take possession of the home during the Vacancy Inspections. Also, you choose the date. Utilities Keep the utilities on. When the replacement tenant activates, it will disconnect your services. Maintenance Lawn care, hedge trimming, weed pulling, etc. is still your responsibility until the replacement tenant starts paying rent. If this sounds like it will work for you, click to request a mid-lease move-out Then, continue to Move-Out Process Frequently Asked Questions When can I stop paying rent? You will continue to pay rent, utilities, lawn service, etc., until a qualified and approved replacement tenant signs a lease and begins paying rent equal to or greater than your current rent amount. Once the replacement tenant starts paying, your last month’s rent will be prorated, and any overage will be credited back when the bookkeeper finalizes the move-out in AppFolio. Can I use my security deposit for rent? No. The security deposit is specifically reserved to cover any unfinished Tenant Checklist tasks or unrepaired damage. If rent is not paid during your last month, Late Fees and Eviction Fees will be charged, and an eviction will be filed. How long will it take to secure a replacement tenant? The time to secure a replacement tenant can vary. A new tenant may sign a lease before you move out, or it could take several weeks or months. Historically, we find a replacement tenant with little to no vacancy, but there is no guarantee, as market conditions change daily. Can I find a replacement tenant? Yes, you can! If you find someone interested, refer them to our website. They will need to apply, qualify, and sign a new lease, just like any new tenant. They are not simply "taking over payments." It's a fresh start for them. Once you pay the Mid-Lease Move-Out Fee, the unit will be listed on our vacancies page, and they can apply for your unit. How much notice is required? There is no set time requirement. You can submit the Mid-Lease Move-Out Request at any time, and we will begin the process. However, the more notice you give, the less vacancy time you will pay for, as rent will continue until the next tenant takes over. When do you start showings? If you want to assist with showings before you move, sign up using our Request Form. If you don't sign up, we will wait until the vacancy inspection to activate self-guided tours. Are there special rules for the replacement tenant? No. All new applicants must meet the same criteria. The requirements are published on our Qualifications Page. What happens if the home sits vacant? You will continue to pay rent until a new tenant moves in. Homes rent at their own pace, and unfortunately, there is no guarantee on how long it will take. Will the rent be the same? The Manager reserves the right to determine the current market rent. Market rent is often different from the current rent you are paying, depending on market conditions. What is the length of the lease for the replacement tenant? The lease for the replacement tenant may be shorter or longer than 12 months in order to keep the lease expiration dates aligned with favorable times of the year.

Lease Violation Notice Utilities Lease Violation Notice Utilities LEASE VIOLATION You are in violation of your lease agreement by failing to keep utilities active during your lease term. $100 Lease Violation Fee + Cost of the utilities + $20 Billing Fee is per bill. PROPERTY DAMAGE Bad things happen when utilities are off: FREEZER DEFROST: Melting ice leaks onto the floor. This can ruin hardwood and Pergo in just a few hours. The repairs can cost thousands. FREEZING PIPES: Without heat in the winter, pipes will freeze and burst. This can flood the home and ruin cabinets, flooring, etc. Repairs can be $10k to $30k. We've seen it happen. HUMIDITY: The AC is a dehumidifier in the summer. Without the AC, humidity will increase and mold will start growing in just a few days. This is called a "Humidity Bloom" which is the sudden growth of mold within a living space due to the elevation of indoor relative humidity at or above 60 percent relative humidity for a period of time greater than 72 hours. You will be responsible for the cost to repair all damage associated with the lack of utilities. Tell us if you have to leave before your move-out inspection.

Tenant Info Page Waiting List During the 30 days before a Move-Out, we list the home on our vacancies page. Click Contact Us to join the Waiting List. You'll get a text once the home is ready for showings, if it hasn't already been rented by a pre-approved applicant.