Hourly Rates Rates Per Team Member Maintenance Labor Responsible for: the physical work, unless we choose to dispatch a contractor. M-F, 8am-5pm = $89/hour Afterhours & holidays $178.00 with a $250 minimum charge. Last-Minute, unscheduled work like leaving a mess after your move out is billed at afterhours rates. Maintenance Coordination Responsible for: inspection, research, dispatch, project management, driving, ordering, purchasing, delivering, installing, bookkeeping review, and communications with tenants, owners, etc. for everything related to maintenance, repair or the billing thereof. M-F, 8am-5pm = $120/hour After hours & holidays = $240/hour Management Consulting Responsible for: Strategies related to the buying & selling of rental properties Questions related to properties we manage, other than maintenance, repair, bookkeeping & the processing of the systems: www.yourrentalhome.com/owners All time spent by the Management Consultant is billed at $300/hour (Billed by the minute), including but not limited to research, communication, documentation, delegation, coordination, etc. Some Plans include a limited amount of Consulting time per calendar year. Upgrade plans to get more time : www.yourrentalhome.com/owner-request/management-plan-change Bookkeeping Bookkeeping is outsourced to a company that specializes in property management. They bill us a flat amount per property for the bookkeeping clicks built into the systems. For anything else, they bill at $300 per hour. What hours are billable? All time we spend on things related to your property, including but not limited to inspection, research, planning, discusions, dispatch, project management, driving, ordering, purchasing, delivering, installing, clean up, bookkeeping, review, and communications with tenants, owners, attorneys, etc. Service Call In addition to the hourly rates listed above, we charge $50 Service Call per trip to a property, Home Deposit, or any other location to offset vehicle expense. Holidays Observed New Year’s Eve New Year's Day Christmas Eve Christmas Day Thanksgiving & day after Martin Luther King Day Memorial Day Independence Day Labor Day Veterans Day

Reminder to Sign Last Chance Lease Renewal (Unsigned) One or more tenants in your property have not yet signed the lease renewal. Please sign into AppFolio and click VIEW in the "Your Renewal Offer" section at the top of the Home Page. Deadline: Your lease is expiring in a approximately one week. If you do not sign, it will convert to a month to month lease and you may get a Notice to Vacate, since many landlords do not like having tenants on month-to-month leases. We recommend you sign immediately. If you have any questions, give us a call. Best regards, YourRentalHome.com

Tenant Info Page Welcome! Thank you Thanks for choosing YourRentalHome.com . We've spent years creating systems & procedures that "Improve lives, one home at a time." Always fair. Ridiculously efficient. No surprises. Everything online. Maintenance Checklist If you keep up with your checklist & pay rent so we can give you a 100% refund of your security deposit when you move-out. If not, we are required by contract with the landlord to do the work and charge the expense to your account. Please call your coordinator if you have any questions. Maintenance Checklist Hourly Rates Material & Markup Pet Policy Pets are handled on the honor system during the leasing phhase. However, if our Coordinator or someone from the maintenance team discovers an unauthorized pet in the property, there is a $250 Lease Violation Fee. Most properties allow pets. Check the "Property Specific Reules & Requirements" section of the lease to confirm. Then submit a Request Form to add your pet before it becomes a lease violation. Request Forms Everything is online Maintenance Procedures Request Forms Plumbing Clogs Plumbing clogs are tenant responsibility, unless reported within 3 days of your lease start date or Move-In Inspection (whichever is sooner). There's a deadline because we only have 30 days from the previous tenants move-out date to bill the expense to their account. It takes time to dispatch a plumber, complete work, and pay their invoice. Procedures Utilities During Turnover If the date on any utility bills we receive overlaps with your lease, the bookkeeping company will automatically bill the utility expense to your account + a $20 Billing Fee. Procedures Renters Insurance Each tenant must login & upload proof of insurance to avoid the No Insurance Fee. Procedures

Direct Deposit Direct Deposit There's no cost to update your banking info in appfolio. Click here to login: https://yourrentalhome.appfolio.com/oportal/users/log_in or If you would rather have us enter the info into AppFolio for you, please click the DocuSign link before for a secure transmission. Please note that a $25 processing fee applies. https://na3.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=2f961c43-150e-401b-9fbe-58b10800ee34&env=na3&acct=cd34b0aa-448a-4faa-8f91-aaeb9a64a181&v=2

Cancelation Policy Monthly Rentals Cancellation more than 4 months before check-in: Processing fees are nonrefundable. Deposit is refundable. Cancellation between 3 and 4 months before check-in: Processing fees are nonrefundable. Deposit is nonrefundable. Future rent, cleaning fees, and taxes will not be billed or will be refunded if prepaid. Cancellation 3 months or less before check-in: Processing fees are nonrefundable. Deposit is nonrefundable. Rent and taxes are nonrefundable, unless a replacement guest pays for the rental period. In that case, funds received for the same month, will offset the amount you paid and a refund will be issued. Other Conditions: Canceling any part of the reservation will cancel the entire reservation. Trip insurance Trip insurance is strongly advised due to the strict cancellation policy.

Inactivate Property Procedures STEP 1: Submit Request Form Owner will complete this form: Inactivate a Property STEP 2: Cancel or Complete Work Orders & Pay Vendors Maintenance Coordinator will: Complete or cancel Work Orders. Coordinator will either have contractors or laborers complete Work Order or cancel other Work Orders based on the type of work needed and the amount of work started/completed. Follow up on outstanding invoices from contractors. FYI. Many contractors don't send invoices for 30-60 days, so you may find bills on this statement for work competed a few months ago. Audit bills to confirm all recent maintenance labor, material & subcontracted work have been paid correctly. Answer owner questions about maintenance and the cost thereof. Call if needed (731) 410-7777. Standard Hourly Rates Apply STEP 3: Move Out Tenant The tenant may or may not be physically moving out. This is part of inactivating a property in appfolio. We must move-out the tenant to release the security deposit before we can inactivate the property. The Security Deposit will flow to the owner during the owner disbursement unless it must be used to pay for any fees due to Manager as outlined in this agreement, maintenance & repair, utilities, or any other expense billed to the property. Finalize the Move-Out in Appfolio. Hide the tenant. Attach a PDF of the current lease to Documents tab in the owners Appfolio account. We cannot email for privacy reasons. Text the code to the lockbox that is attached to the property and contains keys to the property. We do not have other copies. STEP 4: Distribution One Positive balance If there is a positive balance, after all fees & expenses billed to the property have been paid: Turn off Management Plan so that your subscription will not bill starting next month. A Journal Entry will be created in appfolio to transfer the tenant's security deposit to the owner (less any outstanding bills due from owner or tenant). Issues an owner distribution for all funds remaining on the property, less the Property Reserve (Default amount is $500.00 unless owner requested a larger amount). The Property Reserve is held back to cover hourly expense in case the tenant, property owner, or any person or entity under the property owner's direction contacts us about the property. The Property Reserve cannot be reduced during Inactivation. The following day, the bookkeeper will publish an Owner Statement in Appfolio. Negative Balance If there is a negative balance, after all fees & expenses billed to the property have been paid: We are not able to turn off the Management Plan Subscription since there is still work to do on the property. The tenants security deposit & the Property Reserve will be used to pay the Management Plan Subscription and any other expenses incurred by the property. If there is a negative balance applying the Security Deposit & Property Reserve to the outstanding balance, the bookkeeper will: Issue an Owner Statement in appfolio to itemize the debits & credits. Text a reminder to owner to sign into appfolio to make an Owner Contribution. If not paid within 30 days: A Mechanics Lien will be filed by our Coordinator. Standard hourly rates apply. Owner will be submitted to Hunter Warfield Collections. The owner portal will be dialed. STEP 5: Distribution Two After 60 days, if the property is truly inactive (meaning that the owner has been no activity on the property), we will issue notify the bookkeeper to issue the final distribution. The electronic payment can take a week or two to be issued based on bookkeeper availability. GOAL The goal is to inactivate the property as quickly as possible with the least amount of expense billed to the property. Time Expense: The Processor & Bookkeeper are responsible for all clicks listed below in the Inactivation Procedures, except Maintenance and the billing thereof. The property is not billed for the time the Processor & Bookkeeper spend performing the procedures below. Any other bookkeeping related time is billed at $300 per hour. Maintenance Coordinator is responsible for inquiries related to maintenance, and the billing thereof. Standard hourly rates apply. The Management Consultant is not involved in the Inactivation Procedures. Therefore, the property will not be billed for Management Consulting time, unless YourRentalHome.com receives correspondence from from owner, attorney, the BBB, dept of real estate, etc. in which case as we bill hourly for all time spend responding to those complaints and inquiries. Monthly Plan Fees: Management Fees are charged each and every month until the property is inactivated in appfolio as described below. Balance due If there is a negative balance on the property at any time, the owner is required to sign into appfolio and make an owner contribution. If balance is not paid in full within 7 days: A lien will be filed on the property, The cost to file the lien will be charged to the property and, The account will be sent to collections. Reactivation If we are contacted for anything about the property after the Inactivation, The property must be reactivated, so we can document, respond to the request for action, and bill for the work. Billing will commence and the owner will be notified of the requirement to sign into appfolio and make an owner contribution. Standard hourly rates apply

Move-Out Process Step-by-Step Process STEP 1: Complete the Maintenance Checklist As a reminder, the Maintenance Checklist represents the "standard of quality" we promised both to you and to the next tenant. The home met that standard when you first received the keys, and when you return the keys, the home should meet that same standard. If you’ve kept up with the Maintenance Checklist each Spring and Fall, as we recommend, you shouldn’t have much to do at this point. However, if you haven’t, you still have nearly two months to catch up on any missed tasks. Please don’t hesitate to reach out if you have any questions or need assistance with the checklist. Tips for Success: Don’t wait until the home is empty to start the work. Complete as much as possible before the home is vacant. Once the home is vacant, plan to finish any remaining tasks that couldn’t be completed while your personal belongings were still in the house. Ensure the entire checklist is completed. If any tasks are missed, our maintenance technician will need to complete them, and the associated costs will automatically be billed to your account. Completing the checklist will help ensure a smooth transition for both you and the new tenant. Thank you for your attention to this, and we appreciate your efforts in keeping the property in great condition. STEP 2: Setup eCheck for the Security Deposit Refund Sign into AppFolio and setup eCheck. It's free, fast, & secure. https://yourrentalhome.appfolio.com/connect/users/sign_in STEP 3: Rent-Ready Call 1-2 weeks before your move-out, our Coordinator will give you a call, or you can reach out to us, to discuss your progress on the checklist, answer any questions, and provide helpful advice. Our goal is to help you receive a 100% refund of your security deposit, and we’re happy to give you advise, or even dispatch a handyman if needed. Standard hourly rates apply. STEP 4: Move-Out Inspection One of our Maintenance Techs will verify that the Maintenance Checklist has been completed and the home is "Move-In Ready" for the next tenant, who likely plans to move in the following day. If our Maintenance Technician or the next tenant identifies any incomplete items on your checklist, the cost to make repairs or cleaning will be billed to your account. STEP 5: Bookkeeping Any expenses billed to your account will be itemized on your Account Ledger for your reference. If you have any questions about the expenses related to an incomplete Maintenance Checklist , please call our office and select the option for Move-Out assistance. If your balance exceeds the amount of your security deposit (or renters bond), you will have seven days to pay the remaining balance in full. On the 7th day at midnight, your account will be submitted to Hunter Warfield Collections. Things to avoid during a move out Holdover Expenses If you fail to move out, complete items on your checklist, or repair any damage that causes a delay in the next tenant's move-in or self-guided tours, you will be billed for the following expenses: $100 Late Move-Out Fee Prorated rent Prorated utilities Plus the cost of the work: Labor Material Contractor rates vary but are commonly $125/hour + markup . Security deposit The manager is not responsible if incorrect bank account information is entered by the tenant. We cannot assist in collecting funds deposited into incorrect account. It typically takes about one week for funds to arrive in your bank account, but this may take longer during holidays. If you do not receive your deposit within 10 days of the transaction date listed on your account ledger: Submit a transaction review . We will email Appfolio to get the "Trace Number". Your bank can use that number to research the payment. Manager has no access to bank info and cannot provide further assistance. AppFolio's response is time varies. Plan on 3-5 business, at best. Holdover Term The Holdover Term refers to the period (in days) after your lease expires when the new tenant is unable to move in due to the following reasons: Failure to vacate before 10:00 AM on the last day of your lease term. Failure to complete tasks on the Maintenance Checklist or repair damage, which results in the need to dispatch an emergency technician. During the Holdover Term, the exiting tenant is responsible for the following charges: Prorated rent, $100 Late Move-Out Fee per day, Labor and materials required to complete any outstanding tasks Early utility turn-off and subsequent property damage Please remember do not turn off utilities until 12:01 AM the day after your lease expires. If we still need to complete items on your Maintenance Checklist or make repairs, please keep utilities on until the Coordinator notifies you that the work has been completed. Failure to comply with this can result in the following charges: $100 Lease Violation Fee Cost of utility bill (or prorated, if applicable) $20 Billing Fee per utility bill Property Damage Risks: Turning off utilities prematurely can lead to significant damage to the property, including: Freezer Defrosting: When the freezer thaws, water can leak onto the floor, potentially ruining hardwood or Pergo flooring in just a few hours. Repairs could cost thousands. Freezing Pipes: Without heat during winter, pipes may freeze and burst, leading to flooding and serious damage to cabinets, flooring, and more. Repair costs can range from $10,000 to $30,000. Humidity Issues: During the summer, the AC functions as a dehumidifier. Without it, humidity levels rise, creating conditions for mold growth, known as a "Humidity Bloom." This occurs when indoor humidity exceeds 60% for over 72 hours, leading to mold growth in the living space. You will be held responsible for the cost of repairs related to any property damage caused by turning off utilities prematurely. Frequently Asked Questions Can I use my security deposit for last months rent? No, the security deposit is reserved specifically to cover any unfinished tasks on the Maintenance Checklist or unrepaired damage. If rent is not paid during your last month, Late Fees and Eviction Fees will apply, and an eviction will be filed if necessary. What if only one of the tenants on the lease wants to move? If only one tenant on the lease needs to move, please submit the Roommate Removal Request Form using the link below: Roommate (Removal) What if I change my mind and don't want to move? You can cancel your Move-Out request any time before the lease is delivered to a new tenant for signing. Once the new tenant has signed the lease, the move-out is final and cannot be canceled. If you decide to stay after that, you would be subject to eviction since the new tenant has rights to the home. Cancel a Move-Out

Turnover Procedures STEP 2: Turnover Questionnaire - [NEW] This is a new part of the procedures that's in beta testing now. We'll text the owner a link to this page so you can decide if you want to make changes to your property settings during this turnover: Additional Lease Info We programmed a custom field in appfolio to push data into the lease agreement on a per property basis. Now you can add property specific info to the lease for one or all your properties. Request Form Advertised Rent We update Advertised Rent during a turnover, so the system can function without landlord involvement. However, you can override the decision anytime before an application is submitted. Request Form Paid Advertising There's a cost to syndicate to the 40+ websites we advertise on. For example, Zillow charges us almost $70 a month per home. A limited amount of Paid Advertising is included with some Management Plans. Compare Plans to see what your plan includes and upgrade to get more time. Your plan type can be found in the address on the your most recent Owner Statement. Request Form Pet Policy Many good tenants have pets but have trouble renting homes because many landlords do not allow pets. If you allow pets, you'll tap into a larger tenant base. Plus, you'll collect Pet Rent. Request Form Property Reserve Except in the event of emergency, by default our Maintenance Coordinator is not allowed to dispatch workers if the repair cost will exceed $500. They must for you for approval. That time is billed at the Coordinator hourly rates . You can avoid that time expense by increasing the Property Reserve: Request Form Rent Concession Our system requires tenants begin paying rent immediately when they want to rent a vacant home, even if they don't plan to move in immediately. That works when supply is low & demand is high. When vacancy is high, tenants will wait to sign a lease until right before they are ready to move. If they wait, we might lose the opportunity. To avoid this, you can offer a rent concession. This is a one-time credit that will reduce the amount a tenant needs to pay to move-in. To document this event, we bill for the entire amount due, and enter a Rent Concession as a negative amount. Request Form Request upgrades Tenants are willing to pay for more a home that has a fresh coat of paint or new flooring. STEP 1: Move-Out Notice The tenant submits a Move-Out Notice based on the type of lease they have (Annual or Month-to-Month). There's also an option if they need to move before their annual lease expires but will cost them an Additional Fee, plus they are required to pay rent until a replacement tenant begins paying, so we don't see many of these. The tenant is reminded that they must return the home in Rent Ready condition. STEP 3: Advertising 30 days before the move-out date: The vacancy is posted on our local website for all plans. Premium Advertising is activated for properties on the Silver, Gold & Platinum Plans. Compare plans: Plans Upgrade plans: Request Forms Check status of your rental: Search Local Vacancies Page Reduce Advertised Rent: Request Forms STEP 4: Market Conditions Reports - [NEW] This is a new benefit of being on the Gold or Platinum Plans. We built a system that shares how many inquiries, showings, & applications we've received in the last 7 days for all properties we manage. Knowing this info can help you decide if you want to lower rent or let it ride another week. Learn More STEP 5: Rent Ready Inspection We schedule a Rent Ready Inspection 7 days before the Move-Out Inspection. The goal is to coach tenants on their responsibilities to prevent or reduce repairs and penalties billed to their account during their move-out. We just want the property back in Rent Ready condition so we can present it to the next tenant the following day without high cost and stress of last minute work. STEP 6: Move-Out Inspection This is where we check to make sure the tenant completed their checklist. If not, we dispatch folks to do the work and bill it to their account. Hopefully, nothing will prevent the next tenant from moving in. FAQ What's a Turnover? A Turnover is when the current Tenant(s) move out and new Tenants moves in. Our Turnover Procedures make for a smooth transition. Do I need to get involved? You (Property Owner) only need to update Advertised Rent with our Request Form if you don't agree with our initial decision. We'll take care of everything else. What's the difference between Market Rent & Advertised Rent? Market Rent is an amount that a willing and able applicant commits to pay when they sign a lease. Advertised Rent is the amount posted on: Local Vacancies Page What Advertised Rent do we start with? We typically set Advertised Rent at $100 to $200 more than Market Rent because sometimes people pay it! Then, based on your investment philosophy, you can reduce Advertised Rent as needed with just a few clicks on: Request Forms When should I reduce rent? Some landlords like to advertise high and wait, knowing there will be vacancy expense. Others advertise a lower amount with hopes to avoid vacancy. Allowing you to control your rent online makes this a custom experience. Caution: Don't go too low because that attracts the worst tenants. Vacancy Expense Consider the following when updating Advertised Rent: Management Plan Paid Advertising Mortgage Utilities Lawn service If your property has a negative balance on the Owner Statement, please log into Appfolio and make an Owner Contribution to keep our Trust Account in compliance. How do I know if my property has been rented? Gold & Platinum: You'll get weekly Market Conditions Report Bronze, Silver & Discontinued Plans: Search: Local Vacancies Page Website Advertising vs Paid Premium Advertising? There are two types of advertising: Website (Free) & Paid Premium. Some Management Plans include a limited amount of Paid Premium advertising. Read the details in the section below. Do you negotiations with Applicants? No. We do not negotiate. If an Applicant is not willing to pay the Advertised Rent, they can wait to see if the rent is reduced at some point. If they really want the home, they don't want to risk losing the home so they take action immediately. We may text you request to offer a Rent Concession. Can we make upgrades during this turnover? Yes, but you'll need to take action now to get the best rates and minimize vacancy. Important: Your property can't carry a negative balance during the remodel so plan to make an Owner Contribution to cover Management Plan fees, utility expenses, lawn service, etc. while the home is vacant. We do not advertise homes that are being renovated because we have found that attracts the worst tenants.

Renters Insurance Explained Have us upload for you It's free to update & upload in AppFolio but if you need help, submit the Request Form below to have our processor manually enter the info for all tenants listed on the policy. A $25 Processing Fee will be billed to your account. Renters Insurance Upload How to upload proof of insurance Update the fields: SmartScan will attempt to gather info from your Proof of Insurance but this new AI technology so it's not perfect yet. To avoid problems, we recommend you manually update the fields in addition to uploading Insurance Company Name Policy Number Policy Start Date Policy Expiration Date Upload document: Insurance documents must be uploaded in appfolio under the insurance tab. Click Update Insurance Policy Click Add Proof of Insurance Click Submit Have other tenants do the same: Then tell everyone else who signed the lease to upload Proof of Insurance. Lease Requirement Each Tenant who signed the lease must upload Proof of Insurance. No Insurance Fee The system adds a $19 No Insurance Fee at midnight on the date the policy expires. The fee bills monthly until each tenant individually uploads Proof of Insurance. The fee is non-refundable. The No Insurance Fee does not provide insurance coverage for the tenant liability and personal property; and further does not waive the Manager, Landlord, or their insurance carrier's right to recover damages from the tenant that would have otherwise been afforded by the Tenant's Renters Insurance policy, had the Tenant carried insurance as required by this lease agreement. Proof of Insurance DOCUMENT TYPE: Must be a Policy Declaration Page or a Certificate of Insurance. We do not accept receipts, binders, or any other documents. NAME: The Named Insured on the policy must match your name in AppFolio. Jon is not the same as Jonathan to AI (Artificial Intelligence). Call your insurance agent to update your policy, if needed. Submit a Request Form to update your name in AppFolio, if needed. ADDRESS: Property address must match the address on your lease agreement. Apartment #'s are not required. TERM: The coverage term must be current. The policy term cannot have already expired. LIABILITY: Limit of liability must be $100,000 or greater. POLICY NUMBER: Must include a policy number. The policy number may change during your insurance renewal. Smart Scan Humans will not look at your Proof of Insurance. AppFolio AI (Artificial Intelligence) will scan the document. The updates are only applied to the individual who uploaded insurance. AppFolio will email the results to the individual who uploaded insurance. Smart Scan Results = VALID EXAMPLE: This is an example of the text you'll get after you upload a valid insurance policy. IMPORTANT: Each tenant must upload their own proof. If you share a policy, both tenants can upload the same document but each must upload. Receipt of a text stating that insurance is "Valid" is only confirmation that the lease requirement was satisfied for one tenant. The No Insurance Fee will continue to bill monthly until all tenants upload proof of insurance with their name as "Named Insured" New Valid Insurance Policy Submitted: Details Unit: XXXXXXXXXXXXXX Insured: XXXXXXXXXXXXXXXXXX Smart Scan: Valid Insurance Company Name: USAA Policy Number: 000000000000000000 Policy Start Date: 06/01/2023 Policy Expiration Date: 06/01/2024 Proof of Insurance Uploaded (saved in attachments): USAAProofOfRentersInsurance.pdf Smart Scan Results = INVALID EXAMPLE: The below is an example of the text you'll get if you upload invalid proof of renters insurance. Remember that the appfolio AI scans the document and the system texts you the response. The "Invalid Reason:" at the bottom will tell you what your document is missing. For example, if you upload something other than a Policy Declaration page or Certificate of Insurance, all errors will be displayed. In the example below, the tenant uploaded a Kroger receipt. Read the details and try again. New Invalid Insurance Policy Submitted: Details Unit: XXXXXXXXXXXXXXXXXXXXX Insured: XXXXXXXXXXXXXXXXXXXXX Smart Scan: Invalid Document Uploaded (saved in attachments): 16988927939874744890623107328075.jpg Invalid Reason: liability coverage not found liability coverage amount of at least $100,000 not found policy number not found policy dates not found no tenant names found Who must upload Each person who signed the lease must upload Proof of Insurance. If more than one tenant is listed as a Named Insured on the document, each person must upload that same document. Dependents are not required to upload. FAQ How do I upload insurance for someone else on the lease? When the AI scans the document, it compares the name on the document against the name of the person who uploaded the document. Therefore, you cannot upload insurance for anyone but yourself. So, you can't upload a document for anyone else on the lease. Each individual must sign into appfolio using the email they used when they signed their last and upload their own insurance in appfolio. Can I login for my spouse/roommate? We're pretty sure most tenants designate household administrative duties to one person in the house. To do so, you would just have to share your login info with your roommate/spouse. Of course, we do not recommend this becase they could sign a lease for you! Your call.

Hourly Rates Rates Per Team Member Maintenance Labor Rates M-F, 8am-5pm = $89/hour Afterhours & holidays $178.00 with a $250 minimum charge. Last-Minute, unscheduled work like leaving a mess after your move out is billed at afterhours rates. Maintenance Coordinator Rates M-F, 8am-5pm = $120/hour Afterhours & holidays = $240/hour Service Call In addition to the hourly rates listed above, we charge $50 Service Call per trip to a property, Home Deposit, etc. to offset vehicle expense. What hours are billable? Everything associated with the work, including but not limited to inspection, research, planning, dispatch, project management, driving, ordering, purchasing, delivering, installing, clean up, bookkeeping, review, and communications with tenants, owners, attorneys, etc. Holidays Observed New year’s Eve & Day Christmas Eve & Day Thanksgiving & day after Martin Luther King Day Memorial Day Independence Day Labor Day Veterans Day

Checkout & Janitorial Instructions We hope you enjoyed your time in Florida. It's almost time to get the home ready for our future guests. Please let us know when you plan to checkout & if you will clean the home to a Check-In Ready condition, or need us to dispatch the Janitorial company. Here's the direct link: https://forms.wix.com/f/7235419601457119773 Best regards, VillagesForRent.com Powered by YourRentalHome.com

Management Agreement Renewal Procedures Renewal System To keep it simple, we have 1 lease for all tenants and 1 Management Agreement for all owners. Lease Renewals occur throughout the year, Management Agreement Renewals occur each year in October & must be signed by 12/31 to avoid the Late Fee. How to sign the renewal Locate the email with the subject: "Your management agreement is ready for signing" Click the blue button "SIGN MANAGEMENT AGREEMENT". Sign into appfolio using the same email to which you receive your monthly Owner Statements. It will take you directly to the renewal. Click to sign & type your own name (Even if your property is in an LLC or corp.) Then have your partner/spouse do the same. Deadline: December 31st To keep our systems flowing, we must have a deadline and a Late Fee if it's not met. Sign by December 31st to avoid the $50 Late Fee. If not signed, it will automatically appear on your account January 1st with a description of "Late Fee (Unsigned Management Agreement Renewal)." Please help us process our recuring paperwork and avoid the Late Fee. Forgot password? Click Forgot your password below the login button as seen above Check your email for the below Click the link "Change my password" Not receiving the emails? Check your spam/junk folder. If you can't find the email, create a new login: Create an entirely new email address Submit this form: https://forms.wix.com/f/7235393303275897018